Delivery & Returns
DELIVERY
Domestic (within Canada) orders will be shipped via Canada Post.
International orders will be shipped via USPS.
North America (Canada + US)
Standard Delivery | $39 | 2-3 weeks
Express | $69 | 7 days
EUrope
Priority International | $89 | 2-3 weeks
Australia
Priority International | $105 | 2-3 weeks
Central & South America
Priority International | $89 | 2-3 weeks
Middle East + Asia
Priority International | $105 | 2-3 weeks
AFRICA
Priority International | $85 | 2-3 weeks
RETURNS
PERSONAL USE
If for any reason your stool arrives after you've already gone into labour, you're welcome to return the unopened package within one week of delivery. Please send an email to return@kayabirth.com, and we'll let you know where to ship your stool in it's original package depending on your location. It may take up to one week for the refund to be processed once the stool has been received in it's original condition. Unfortunately we are unable to refund any fees for shipping.
PROFESSIONAL USE
Our Pro model stools allow for a 60 day trial period with all purchases. If you decide that the Kaya stool is not appropriate for your facility, simply notify us at return@kayabirth.com, and we'll let you know where to ship your stool in it's original package depending on your location. It may take up to one week for the refund to be processed once the stool has been received. Unfortunately we are unable to refund any fees for shipping.
TERMS & CONDITIONS
PERSONAL USE - 12 Month warranty extends only to original owner
PROFESSIONAL USE - 12 Month warranty extends to multiple users in an institutional setting